Refund Policy
What is the return & exchange period? Can I exchange my product? / Will I get a
refund? Can I return an item which was on sale?
If informed within 7 days of receiving the product (no sale order is eligible for
return or exchange) with a valid reason. Other than that no exception will be made and if the product comes
back to us out of that period, will be returned back without a reason to the sender.
Mention your order No. & contact no on the package clearly while returning the
products. Coupon code is given instead of a refund and Rs.150 will be deducted for all exchanges and
returns. Coupon code can be used at checkout, for your next purchase only. If the product has been used or
modified in any form, it will be returned back to you.
Must Read:
- We are open to any return and exchanges that are done within 7 days of receipt of shipment if the following
conditions are met:
- The cost of shipping back is borne by the buyer.
- We are not liable for any damages that occur in transit while the products are being returned.
How do I process my return?
If you want to return an item please write to us at support@luganiherbs.com with Orderid
and reason of return.
P.S: All customers have to pay for their returns or exchanges. We recommend that the
shipping be done with a tracking option because we will not be responsible for any lost returns.
Refund is not an option and kindly don't humiliate yourself or us by requesting
something very similar.
This is our strategy kindly make a buy subsequent to perusing it completely.
